Gianluigi Lopardo
Explainable AI for business decision-making.
Rel. Elena Maria Baralis, Frédéric Precioso, Damien Garreau, Greger Ottosson. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Matematica, 2021
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Abstract
Machine Learning is increasingly being leveraged in business processes to make automated decisions. Nevertheless, a decision is rarely made by a standalone machine learning model, but is rather the result of an orchestration of predictive models, each predicting key quantities for the problem at hand, which are then combined through decision rules to produce the final decision. For example, a mobile phone company aiming to reduce customer churn would use machine learning to predict churn risk and rank potential retention offers, and then apply eligibility rules and other policies to decide whether a retention offer is worth proposing to a certain customer and, if so, which one.
Applying decision rules on top of machine learning-based predictions or classifications is typically performed by companies to deliver better conformance, adaptability, and transparency
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