Thesis

• Erica Masullo. Controllo qualità attesa e percepita: applicazione del Quality Function Deployment al servizio di prestito auto della Santander Consumer Bank = Expected and perceived quality control: application of the Quality Function Deployment to the Santander Consumer Bank car loan service. Rel. Luca Mastrogiacomo. Politecnico di Torino, Master of science program in Engineering And Management, 2021
  

  

  Preview