In the recent years, companies' attention towards the last phase of the distribution chain (the so-called last mile) has exponentially grown given the great economic impact that this phase entails on the entire chain. On the other side, the service offered to the final consumers, new delivery methods and business models especially connected to online channels has been arising more and more frequently enabled by ICT technologies and digitalization of processes. The new trends of same day delivery and the general reduction in waiting times are representing huge challenges that today's companies are facing and try to solve in order to possibly obtain new competitive advantages.