This thesis is based on an internship experience at the Airbus Atlantic Rochefort factory, where I worked in the Industrial Methods department as a direct report to the Head Of Manufacturing Technologies. Throughout the internship, I worked on three primary projects, providing support as data analyst and process engineer. While the first two concerned the definition, standardization and improvement of the activities relating to the Lynx control system and the programming of automatic riveting machines, the third one related to the transition from the MyRequest tool to the one called Request For Support (covering both requests for equipment and services). The overarching goal was to optimize various internal processes, enhance workflow monitoring, and reduce inefficiencies in daily operations.