The objective of this paper will be to analyse how the Business Intelligence QlikView application helped the Sews Cabind company to manage the shortage of semiconductors and chips occurred during and immediately after the COVID pandemic. But also, to describe how it influenced and changed the business processes of the company. In order to achieve this objective, at the beginning there will be a brief introduction of the Business Intelligence history where the most important milestones that led to the development of this technology will be retraced. Then the focus will shift to the infrastructure behind a BI application, also highlighting the main procedural steps.