Angela Calianno
The Balanced Scorecard: application in the Italian SMEs.
Rel. Giuseppe Scellato. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Gestionale (Engineering And Management), 2021
Abstract
This thesis was born as part of the curricular internship carried out in Open srl, a strategic and financial consulting company for SMEs. The subject of the work is the Balanced Scorecard, a tool for evaluation and strategic business planning developed by American researchers Kaplan and Norton. The objective of the internship is to analyse the tool in order to adapt it to the target customers of Open srl, the SMEs. Therefore, the thesis aims to present the work done during this project and the results obtained. The main reference for this work are the texts of Kaplan and Norton on the subject, in particular "Balanced Scorecard", "Strategic Maps" and "The enterprise oriented by strategy", as well as numerous articles and thesis works that developed issues related to the Balanced Scorecard and SMEs.
After a bibliographic research, a first generic Balanced Scorecard was developed, strongly linked to the notions reported in the text "Balanced Scorecard", and then compared with other Balanced Scorecards developed in different business contexts, in order to make a collection of possible indicators that can be used for the development of the tool
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