Last mile logistics is the last leg of the supply chain, where the final delivery is made to the customer’s doorstep. This last mile delivery from the warehouse to the customer’s door is known to be the costliest and least efficient part of the entire supply chain process. This thesis will discuss why it is so by taking a deeper look into the main issues faced and the key performance indicators in the last mile delivery to finally propose the best solution. The main reason causing the last mile to be inefficient and so expensive is the failure to deliver orders from the first attempt and then reattempting to deliver them another time.