This dissertation is the result of a collaboration with LINKS Foundation that aims to optimise the delivery service of a set of small food shops in a specific area of Torino. Each one of these businesses is currently managing a number of low volume deliveries on its own. I started my research by understanding the issues that these shops face everyday with the current system of delivery: owning a vehicle dedicated to deliveries results in costs that are too high, given the low quantity of orders for each store. As many micro and small enterprises in the food sector are facing the competition of bigger companies in terms of infrastructure costs, the reorganisation of the goods’ distribution chain in a collaborative way (shared vehicles, spaces, human resources, processes, data and information) can lead to an improvement of the current situation.