ERP QM Module Implementation in an O-Ring Manufacturer Company

The present work is about an implementation of the SAP QM module that was carried out in an important Italian company which produces O-Rings. In addition, this document exposes the problems and limitations that the company faces in terms of quality management and traceability of its production process. This company supplies a large share of the national market and has a strong overseas presence, therefore in the quest to achieve an effective standardization of quality processes during the manufacturing stages, it was made the choice to manage the quality of its processes and products through SAP. This thesis will focus mainly on how both the quality structure of the company is composed and how the quality inspections take place in the productive process. The different elements which are involved in quality management will be defined and the way in which these are converted and entered into SAP will be explained, the individual QM procedures will be parameterized and then integrated with all the ERP modules, which together will be the final SAP system for the company. The conclusive part of the present work will refer the aspects improved in the processes of the Quality Management in both the Laboratory and the production area of the company after implementing the QM module SAP.