This thesis project was born as a result of our participation in 2017 in the workshop “Design for each one” that takes place every year in the Italian Multiple Sclerosis Association with students who are taking courses in Communication Design or developing a Master in Systemic Design as is our case. This is an enriching experience, both academic and personal, that generated in us, the interest in volunteering in this association, after the culmination of the workshop This is how in January 2018 we started the voluntary civil service. Given our constant presence in this association, we participated for the second time in the workshop of this academic year.