Giuliano Enea
The returns management in e-commerce: processes and strategies.
Rel. Anna Corinna Cagliano, Giada La Scalia. Politecnico di Torino, Master of science program in Engineering And Management, 2026
|
Preview |
PDF (Tesi_di_laurea)
- Thesis
Licence: Creative Commons Attribution Non-commercial No Derivatives. Download (3MB) | Preview |
Abstract
The objective of this thesis is to describe the product return processes in e-commerce, analyse consumer behaviour, and examine the strategies that companies can implement in order to: prevent returns, safeguard corporate profitability, minimise the negative effects of returns, and transform returns from a problem into a source of value for the firm. Furthermore, in order to operationally define the most appropriate strategy to adopt, a decision optimisation model related to returns management is proposed.
Relators
Academic year
Publication type
Number of Pages
Course of studies
Classe di laurea
URI
![]() |
Modify record (reserved for operators) |
