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Titolo: Customer Loyalty Meets Product Excellence: Integrating Net Promoter Score and Perceived Quality for Commercial Vehicle Competitiveness – A Case Study of FPT Industrial and IVECO

Luca De Stasio

Titolo: Customer Loyalty Meets Product Excellence: Integrating Net Promoter Score and Perceived Quality for Commercial Vehicle Competitiveness – A Case Study of FPT Industrial and IVECO.

Rel. Fiorenzo Franceschini. Politecnico di Torino, Master of science program in Engineering And Management, 2026

Abstract

Titolo: Customer Loyalty Meets Product Excellence: Integrating Net Promoter Score and Perceived Quality for Commercial Vehicle Competitiveness – A Case Study of FPT Industrial and IVECO S-Way MY28

Relators

Fiorenzo Franceschini

Academic year

2025/26

Publication type

Electronic

Number of Pages

140

Additional Information

Tesi secretata. Fulltext non presente

Course of studies

Master of science program in Engineering And Management

Classe di laurea

New organization > Master science > LM-31 - MANAGEMENT ENGINEERING

Aziende collaboratrici

IVECO GROUP N.V.

URI

https://webthesis.biblio.polito.it/id/eprint/39507
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