Elisa Velluti
Bridging the gap: a phygital service system to overcome linguistic and cultural barriers. The Kyoto case study.
Rel. Andrea Di Salvo, Tsuda Kazutoshi. Politecnico di Torino, Corso di laurea magistrale in Design Sistemico, 2026
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Abstract
This final project has been developed during my five-months journey at Kyoto Institute of Technology. During this time, I had the opportunity to get in touch with locals and explore a culture very different from my own. Despite our differences, we all crave the same thing: to feel connected with reality and the world around us. Yet, this project also acknowledges the challenges of achieving such engagement when faced with significant linguistic barriers, as encountered in Japan. Research conducted through qualitative questionnaire and interviews reveals that, while technology provides a safety net, it actually prevents authentic connections, leading to a sense of dissociation from the physical environment, a problem significantly amplified by the high wall of linguistic barriers in Japan.
To address this, the project proposes a service system that transforms local cafès into connection hubs for locals and international residents
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