The present thesis focuses on the theme of innovation in production processes through the adoption of methodologies and tools characteristic of World Class Manufacturing. At first, it analyses the structure of the WCM, with a special focus on the People Development and Logistics & Customer Service pillars by highlighting the importance of the former, for the training of human resources and the continuous improvement of competencies, for the latter of developing safe, flexible and lean flows. In this context, the Skill matrix tools have been digitalized. These are fundamental for monitoring and developing the operators’ competencies, to transform it into a dynamic system able to monitor in real-time the skills present in the company and to support more effective human resources and production management.