IMPLEMENTATION AND OPTIMIZATION OF THE QUALITY MANAGEMENT SYSTEM OF POMPE GARBARINO S.p.A: IMPROVEMENT OF BUSINESS PROCESSES AND QUALITY MONITORING OF PRODUCTION PROCESSES
Carolina Mosquera Charry
IMPLEMENTATION AND OPTIMIZATION OF THE QUALITY MANAGEMENT SYSTEM OF POMPE GARBARINO S.p.A: IMPROVEMENT OF BUSINESS PROCESSES AND QUALITY MONITORING OF PRODUCTION PROCESSES.
Rel. Maurizio Galetto, Gianfranco Genta, Manuela Delorenzi. Politecnico di Torino, Master of science program in Engineering And Management, 2025
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Abstract
The present thesis is the result of a study on the integrated management system of POMPE GARBARINO S.p.A, a leading company in the production of centrifugal and positive displacement pumps in the naval and industrial sector, for the implementation and adaptation of the quality management system in accordance with ISO 9001:2015. This includes the revision of the integrated manual, the integration of quality controls within the production process and the optimization of internal procedures to improve efficiency and quality of the product and service provided. This implementation will not only focus on the adaptation of the existing integrated manual, but also on the integration of quality control during product manufacture, covering all stages of the production process of centrifugal and positive displacement pumps at POMPE GARBARINO S.p.A and the adjustments necessary to comply with international standards.
In the initial phase, investigation was conducted on the clauses and requirements of ISO 9001:2015, including the context of organization, leadership, planning, support, operations, performance evaluation and improvement together with familiarization of the current production processes and the current quality management system of POMPE GARBARINO S.p.A through direct observations of the workflow in the production area and analysis of internal documents of the company related to the quality management system, as the current integrated manual, operating procedures and quality control records
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