Zahra Karimi
AI Chatbots for the International Mobility Unit of Politecnico di Torino.
Rel. Luca Cagliero, Giuseppe Gallipoli. Politecnico di Torino, Corso di laurea magistrale in Data Science And Engineering, 2024
Abstract
Conversational AI chatbots play an important role across both institutions and industries, revolutionizing the way organizations interact with users. Their ability to provide instant, personalized responses has made them essential tools for improving customer service, streamlining processes, and enhancing user engagement. The goal of this master's thesis is to explore the development of an AI-powered chatbot designed to facilitate the process of answering frequently asked questions (FAQs) and handling ticket inquiries for prospective students at the Politecnico di Torino (PoliTO) International Mobility Unit. Leveraging the Rasa platform, this project implements both rule-based and generative AI approaches to enhance the efficiency and accuracy of responses.
The primary objective is to streamline the communication process for students who are not yet admitted but are interested in applying for undergraduate or graduate programs
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