Gabriele Mario Antonio Spina
Automatic grouping of actions in user flow analytics.
Rel. Paolo Garza. Politecnico di Torino, Corso di laurea magistrale in Data Science And Engineering, 2024
Abstract
Amadeus IT Group, commonly known as Amadeus, is one of the main IT providers for the travel and tourism industry. One of the products of the company is Selling Platform Connect, a platform where travel agencies can access all the distribution services provided by Amadeus and the travel solutions proposed by vendors such as airlines, hotels, or railway companies. All the actions performed by travel agents in the platform are logged and analyzed by the Data Analytics team, which delivers studies, analysis and KPIs to transform data into smarter decisions. One of the missions of the team is to study the behavior of the user in the platform by interpreting the sequence of actions performed in the platform, which takes the name of flow.
In the context of studying the flow, it is important to reduce their complexity, making them more interpretable
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