In 2011, Industry revolutionized to the maximum level itself which is Industry 4.0. As time goes on, products, software, integrations, and all the industrial processes are changing and will be more technological and intelligent. Now we are experiencing the fourth generation of the industry which is Industry 4.0 in the concepts of major changes and transitions in manufacturing and industrial process with the new innovative technologies to exchange information freely and gravitate towards change in real-time. CRM (Customer Relationship Management) software are helping to keep track of the customers and relationships in every section from sales and marketing to commerce and IT2.