This work presents a comprehensive study on the redesign of tutor selection and interviewing processes as part of change management and business process optimization. The objective was to improve the effectiveness and efficiency of the existing processes, enhance the quality of tutor selection, and align them with the organization’s strategic goals. The study followed a structured approach, starting with process identification to understand the current state of the tutor selection and interviewing processes. This involved analyzing the workflow, identifying bottlenecks, and assessing the effec??tiveness of the evaluation criteria and methods used. The findings from this phase served as a baseline for the subsequent phases of the study.