Scrum is an agile framework for project management which is mainly used in software development, although it is spreading to other fields. It is an iterative approach that ensures that the team delivers increments of the product within fixed time intervals, i.e., sprints, which typically last from one to four weeks. Scrum approach deals with the implementation of agile mindset within complex projects, promoting transparency, inspection, and adaptability throughout the process. This study aims to analyze the effectiveness of the Scrum approach in an IT project management, identifying the benefits and the difficulties encountered during the development of the project. The examined case study concerns the integration of spare parts trade with the D2C e-commerce of finished goods, and it is carried out in a worldwide company in the field of domestic appliances.