In an era marked by an increasing host of technological solutions that make it easier to interact with society, it becomes fundamental to think differently about the delivery of public services. More than ever, the need for a straightforward and fast usage approach to government services is emerging among citizens, calling for more simplified procedures and a greater support in solving their needs. In such context, the research topic of the thesis is presented, namely a literature review is conducted about performance indicators that could be of interest to measure performance government in terms how it provides services to its citizens.