This thesis work is the result of six months of internship at Bosch branch in Italy in the Two Wheeler and Powersports division (2WP) as a Junior Customer Account Manager within the Sales division. My role was to support the team throughout the activities related to our department in order to speed up the processes of quotation, document and data storage and data management with ADC software tool. The daily working routine took place in a challenging and exciting environment where the full potential of every employee has been stimulated to cooperate in synergy with colleagues. The teamwork is the greatest strength of the company and in scale, of the 2WP Sales division in Torino, led by my Tutor Anna Bertorelli.