The extensive adoption of digital technologies by manufacturing companies, imposed by the global competition and the advent of industry 4.0, has led to the generation of huge amounts of data. If well exploited to create useful knowledge, such data can provide the companies with superior and sustainable competitive advantage. For this reason, there is an increasing interest in manufacturing companies to develop advanced knowledge management systems. Among different companies, those operating in one-of-a-kind production find it crucial to effectively manage their knowledge because they are under the pressure of delivering high quality products in a short time and at low cost.