The discourse with the insurance anti-fraud units and the continuous attention to the needs of the client have been placed as central in the development model of Shift, in order to analyze and improve the results produced by company's fraud detection system. To best implement this business strategy and respond naturally to client needs, multiple teams of data scientists are part of the Shift organization and interact in a native way with the insurance company's anti-fraud team to understand its needs and guide tool development. In this perspective, the results of the consulting activity and the improvement on the anti-fraud tool will be described, based on discussions of the operational needs and a bi-weekly analysis of the performances.