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An application of Voice of the Customer Methodology for Enel Distribution Chile

Paola Barberis

An application of Voice of the Customer Methodology for Enel Distribution Chile.

Rel. Alessandra Colombelli. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Gestionale, 2020

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Abstract:

The thesis focuses on the realization of a Voice of the Customer model for the company Enel Distribution Chile. The project stems from the need of the company to define a specific methodology that allows defining all the stages that must be developed from the capture of the perception of quality of the client, to the incorporation of this in a process of improvement of the services, ensuring the follow-up of all the projects involved. In the specific one, it aims to define a methodology for listening to the customer's voice to improve their experience.

Relators: Alessandra Colombelli
Academic year: 2020/21
Publication type: Electronic
Number of Pages: 112
Subjects:
Corso di laurea: Corso di laurea magistrale in Ingegneria Gestionale
Classe di laurea: New organization > Master science > LM-31 - MANAGEMENT ENGINEERING
Ente in cotutela: Universidad Adolfo Ibanez (CILE)
Aziende collaboratrici: UNSPECIFIED
URI: http://webthesis.biblio.polito.it/id/eprint/16474
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