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Implementation of an Asset Management Solution for an International Company

Angelica Tacca Dughetti

Implementation of an Asset Management Solution for an International Company.

Rel. Guido Perrone. Politecnico di Torino, Corso di laurea magistrale in Communications And Computer Networks Engineering (Ingegneria Telematica E Delle Comunicazioni), 2019

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For my Master Thesis, I was looking for a dynamic project and I wanted to have my first experience in an international company. After my one-year-long Erasmus in Barcelona (Spain) at the UPC (Universitat Politècnica de Catalunya), I was really enjoying the city and speaking Spanish excited me very much so I found a job proposal as IT in TomTom Telematics Spain. Telematics is a unit of TomTom based in Germany dedicated to fleet management, vehicle telematics and connected car services which are present in more than 30 countries around the world. My internship program has lasted from 15th of September 2018 until the 31st of March of 2019 and has been managed by the Alex Garcia, which is Sr System Engineer in TomTom from many years. He helped me through my project but in particular, in this months I had the chance to increase a lot of transversal IT and networking knowledge. During this period I helped him with the troubleshooting for anything happening in the Barcelona office, where there are more or less 200 employees. We were in charge also for every technological problem affecting the offices in Noisy in France, Mexico, and Chile using a remote control to help the employees Telematics IT team needed a solution to manage remotely information about their assets, i.e. an Asset Management and I have been asked to develop a solution for it, so this has been part of my internship program. The number of devices in Telematics incremented exponentially with time so the information about the assets was really needed and it was also necessary to link them to the employees, not knowing how. This project has been developed using joint advice from the group and my manager. In the first period, some existing solutions have been analyzed to compare what the market is giving nowadays. The creation of software from scratch was not considered since it would require too much effort and stability problems. In the first months, the objectives of the project and the analysis of the existing technologies have been analyzed, in particular, Device42 and GLPI has been installed and tried. After this period a freeware software called GLPI has been chosen for our purpose. The additional feature which has been deployed as plugins to the software have been: Warranty Monitoring, Data export, and a Jira Service Desk Integration.

Relators: Guido Perrone
Academic year: 2018/19
Publication type: Electronic
Number of Pages: 70
Corso di laurea: Corso di laurea magistrale in Communications And Computer Networks Engineering (Ingegneria Telematica E Delle Comunicazioni)
Classe di laurea: New organization > Master science > LM-27 - TELECOMMUNICATIONS ENGINEERING
Ente in cotutela: TomTom Telematics (SPAGNA)
Aziende collaboratrici: TOMTOM TELEMATICS SPAIN
URI: http://webthesis.biblio.polito.it/id/eprint/10861
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