Analysis of the effectiveness of the Scrum approach in the management of an IT project

Scrum is an agile framework for project management which is mainly used in software development, although it is spreading to other fields. It is an iterative approach that ensures that the team delivers increments of the product within fixed time intervals, i.e., sprints, which typically last from one to four weeks. Scrum approach deals with the implementation of agile mindset within complex projects, promoting transparency, inspection, and adaptability throughout the process. This study aims to analyze the effectiveness of the Scrum approach in an IT project management, identifying the benefits and the difficulties encountered during the development of the project. The examined case study concerns the integration of spare parts trade with the D2C e-commerce of finished goods, and it is carried out in a worldwide company in the field of domestic appliances. The thesis starts with a smattering of the organization, which is not specified due to strategic and confidentiality reasons. Afterwards, an overview about project management techniques, as traditional and agile, is described basing on literature research. Several agile methodologies are depicted, with the focus mainly on Scrum. Then, a detailed description of the project is offered with the aim of fully understanding the work organization and the functionality of Jira Software, used to handle it. The thesis focuses on the application of the Scrum approach to the project, thus how the framework has been adopted in the managerial process and spotlights any differences. The work elaborates the team performances in the project and proposes an evaluation of the Scrum effectiveness through an interview to the team.