Vincenzo Marino
KPI-Oriented Process Control for Public Infrastructure: a Data Governance Case Study at SCR Piemonte.
Rel. Luca Mastrogiacomo. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Gestionale (Engineering And Management), 2025
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Abstract
This thesis explores the application of Business Intelligence (BI) tools and performance measurement systems to the management of public infrastructure processes, with a specific focus on the Expropriation Office of Società di Committenza Regionale Piemonte S.p.A. (SCR Piemonte). The research originates from the growing need for public organizations to improve transparency, efficiency, and accountability through data-driven decision-making. The study begins by reviewing the theoretical foundations of performance measurement and Key Performance Indicators (KPI), highlighting their role in monitoring, controlling, and improving organizational processes. A particular emphasis is placed on the relationship between KPI, data governance, and Business Intelligence, and on how these elements collectively support the strategic and operational management of public sector organizations.
The Balanced Scorecard (BSC) framework is also introduced as a structured approach to aligning operational metrics with strategic objectives
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