IMPLEMENTATION AND OPTIMIZATION OF THE QUALITY MANAGEMENT SYSTEM OF POMPE GARBARINO S.p.A: IMPROVEMENT OF BUSINESS PROCESSES AND QUALITY MONITORING OF PRODUCTION PROCESSES.

The present thesis is the result of a study on the integrated management system of POMPE GARBARINO S.p.A, a leading company in the production of centrifugal and positive displacement pumps in the naval and industrial sector, for the implementation and adaptation of the quality management system in accordance with ISO 9001:2015. This includes the revision of the integrated manual, the integration of quality controls within the production process and the optimization of internal procedures to improve efficiency and quality of the product and service provided. This implementation will not only focus on the adaptation of the existing integrated manual, but also on the integration of quality control during product manufacture, covering all stages of the production process of centrifugal and positive displacement pumps at POMPE GARBARINO S.p.A and the adjustments necessary to comply with international standards. In the initial phase, investigation was conducted on the clauses and requirements of ISO 9001:2015, including the context of organization, leadership, planning, support, operations, performance evaluation and improvement together with familiarization of the current production processes and the current quality management system of POMPE GARBARINO S.p.A through direct observations of the workflow in the production area and analysis of internal documents of the company related to the quality management system, as the current integrated manual, operating procedures and quality control records. The company’s current integrated management system was then assessed for compliance with the requirements of ISO 9001:2015, using a SWOT analysis. This analysis took into account four types of strategies in which the successes were analyzed as a result of strengths, which, by being exploited, allow more opportunities to face the competition; adaptation as a mechanism for using opportunities to correct weaknesses, using points in favor of the company and being able to improve; reaction as a means of using strengths to mitigate weaknesses, using the company’s strength to get ahead and that weaknesses are minor and survival to stay in the market despite threats. Subsequently, a new quality management system was planned and implemented emphasizing the need to establish clear and understandable process interaction within the organization with special emphasis on foundry management, to improve traceability and process efficiency. In addition, a new integrated management policy was designed that involves quality, environment and health and safety as a requirement for the establishment of new business ties, making clear the principles, strategies and actions aligned with the mission, vision and strategic objectives of POMPE GARBARINO S.p.A. Finally, for a design of improvements, Key Performance Indicators (KPI) were developed, using metrics such as OTIF (On Time In Full) to monitor performance, reduce delivery delays focusing on stainless steel as the most critical material during the casting process and improve customer satisfaction. The results highlight the importance of structured process management and KPI-based decision making, which enables increased efficiency, reduced delays and improved quality assurance. The thesis ends with recommendations for continuous monitoring, process optimization and integration of digital tools that further improve the Quality Management System at Pompe Garbarino S.p.A.