Elia Ferraro
Studying and Redesigning a Web Application: User-Centered Analysis and Process Optimization.
Rel. Stefano Quer, Diego Bruno, Gianpaolo Macario. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Informatica (Computer Engineering), 2025
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Abstract
In modern companies, resource management plays a critical role in the context of operational efficiency, security and cost control. The thesis focuses on the analysis, redesign, and optimization of the AROL S.p.A. IT Portal, a web-based software application useful for hardware and software tracking and management, used by the company's IT department. The project aims to improve usability, facilitate workflows, and support user experience (UX) through a user-centered approach. The study started from the evaluation of the existing IT portal, highlighting usability issues, based on Jakob Nielsen’s 10 Usability Heuristics. The analysis focused on the research of unnecessarily complicated navigation patterns, inefficient data presentation and inconsistencies in interaction design, leading to a poor user experience, increased cognitive load and a slower execution of daily tasks.
These limitations significantly affect IT employees' operations that strongly depend on the IT Portal and that critically rely on it
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