ARTIFICIAL INTELLIGENCE CHATBOTS: SOCIO-ECONOMIC IMPACT ON THE LABOR MARKET

Artificial The objective of the study is to study the impact of AI chatbots on the labor market. The purpose of the work is to understand how the technology of chatbots based on neural networks develops, and its impact on the formation of new professions or skills. The research methodology is a qualitative method based on in-depth interviews with experts who have experience in the field of machine learning, in particular artificial intelligence, and have knowledge of market trends. The results of the study are presented in the form of a discussion of interviews and conclusions drawn from the words of experts. This work can be useful to researchers and colleagues interested in the socio-economic development of society under the influence of the latest technologies. The obtained result will serve as a starting point for researchers who give a general idea of the position of artificial intelligence in the current realities. For colleagues who are not engaged in science, this work may be interesting as introductory material for studying the structure of the impact of technology on human society and existing practices. Most of the interviews were conducted in the form of face-to-face meetings and recorded on a dictaphone. Some participants were not in Italy at the time of the study. For this reason, several interviews were conducted in the format of video calls. The study "The impact of AI chatbots on the labor market", conducted on the basis of in-depth interviews, showed that AI chatbots already have a significant impact on business and the labor market. Experts are confident that in the near future, this trend will only intensify, leading to the creation of new jobs, changing professional requirements, and improving the quality of customer service. Despite a number of problems related to the lack of accuracy and reliability of AI chatbots, most experts believe that they will become an integral part of the business and will be used to improve processes in various fields. intelligence chatbots: socio-economic impact on the labor market