Digital technologies enable workforce productivity and business process optimization. Companies must adopt advanced technologies to become more resilient and agile. The most effective approach for the future is to leverage integrated and extensible digital platforms, which offer excellent value today and are ready to quickly adapt to the new business requirements of the future. It is critical for organizations pursuing a holistic business transformation to integrate advanced cloud communication and collaboration solutions with important workflows, to improve key performance metrics in a more tangible way, such as employee productivity, operational efficiencies and customer satisfaction. The goal of this work is to develop and implement a digital tool, for G.E.