In recent years, there has been a growing interest in Robotic Process Automation (RPA), technologies useful in automating business processes. The interest arises from the fact that they permit to reduce costs and relieve more and more employees from performing repetitive operations of low intellectual content, thus enabling the reallocation of these resources to more valuable processes/tasks. RPA is a technology that assists in the automation of administrative tasks by means of hardware-software bots. Such bots utilise the user interface to capture data by manipulating it as a human would do. However, the time has shown that RPA technologies have limitations, as they only allow the automation of repetitive and structured processes, in fact as soon as these deviate from the standard case, robots are no longer able to handle them.