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Thesis by Masullo, Erica

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Thesis

[img] Erica Masullo. Controllo qualità attesa e percepita: applicazione del Quality Function Deployment al servizio di prestito auto della Santander Consumer Bank = Expected and perceived quality control: application of the Quality Function Deployment to the Santander Consumer Bank car loan service. Rel. Luca Mastrogiacomo. Politecnico di Torino, Corso di laurea magistrale in Ingegneria Gestionale, 2021

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