Development of a Managerial System based on WCM's People Development Pillar Processes and Standards

This study aims to improve the people development pillar in the World Class Manufacturing (WCM) area and was developed during an internship in the CNH Industrial company. The focus was on the analysis of the tools and performance indicators used in the pillar to identify the current gaps and create a global system to eliminate them, standardize the processes and improve the results in all the plants worldwide.The method utilized was the analysis of the current structure of the competence model, radar chart and trainings inside the company, comparison with the literature and discussions with members of the area. After that, it was defined a set of requirements that a people development global system should have to support the area and cover the identified gaps, and, together with the information technology area, it was developed the system.The main points considered were the competence model, focus of the author internship activity (create a well-defined set of competences and its description), the radar chart and the trainings. Regarding the radar chart, the objective was to guarantee the correct input of data in this instrument utilized to identify the differences between the competence actual knowledge level and its target. For the trainings, the focus was on improving the organization of the lessons organized with the objective to eliminate the gaps between the actual and target knowledge gaps. The system was developed focusing on generating outputs to improve the performance indicators of the area, and in having a visual representation of the data. To guarantee the correct implementation of the system worldwide, an action plan was developed including the main activities to teach the workers the system functionalities and reduce the human and system risks.