Design and implementation of the UX & UI for a caregiver service

Design and implementation of the UX & UI for a caregiver service: This thesis presents the UX/UI redesign of a caregiver portal for Badacare, a company providing caregiving services for patients, established almost four years ago. The primary objective of this project is to enhance the efficiency and effectiveness of matching caregivers to patients, ensuring rapid connections based on individual needs. Additionally, the redesign includes various status updates to reflect the stages of the hiring process for all involved parties. The project began with comprehensive research and competitive analysis of existing matching portals, along with interviews with recruiter teams to understand their specific goals and challenges. The identified goals are to design a portal that expedites the caregiver-patient matching process, implement real-time status updates for clear visibility, and develop a system to manage and prioritize different types of requests, thereby improving operational efficiency. To address these goals, the redesigned portal features a specialized recruiter dashboard for easy access to necessary steps and tasks, an integrated notification system for prompt updates about the latest customer information, and a breadcrumb navigation design to aid user navigation and comprehension. Specific colors were chosen to enhance visual recognition and categorization, facilitating quicker identification of relevant information. Additionally, advanced filter options were incorporated to allow recruiters to refine their searches efficiently. Usability testing and iterative design improvements ensured that the final product meets user needs and enhances the overall user experience. The results indicate significant improvements in the speed and accuracy of the caregiver-patient matching process, as well as increased satisfaction among recruiters. This thesis underscores the importance of user-centered design in developing effective digital tools for the healthcare sector, providing a blueprint for future UX/UI design projects aimed at optimizing operational efficiency and user engagement. Future developments will explore the integration of AI to further enhance the matching process.