In today’s landscape, technological transformation and connectivity represent fundamental strategic levers for companies, aiming to differentiate themselves in a competitive market. FPT Industrial, a leader in propulsion systems for on-road, off-road, marine, and power generation applications, has embarked on an innovation journey with the development of Remote Master, a platform that enables remote maintenance operations, significantly enhancing the competitiveness of after-sales services. This thesis presents the process undertaken to optimize the Remote Master tool through the involvement of a panel of FPT network dealers to gather targeted feedback. The insights obtained helped identify dealer needs and determine improvements to enhance the platform’s effectiveness.