The main goal of the thesis is to help a communication agency to work completely in remote, thanks to a software or a set of different softwares that I will examine. Thanks to my work of thesis, I want to synthetize the two main experience that I faced as professional during this year: the internship experience and the Coronavirus health emergency. So, my aim is to show how it was like to work in a communication agency as Louder Italia srl and how it can face a situation of complete smart working, caused by the spread of the epidemy, in order to achieve the same or even better results, in terms of KPI, as a normal period.